When you think of artificial intelligence, you’re probably picturing scary robots from a sci-fi movie, but that’s not what it’s about. Research into artificial intelligence has come on a long way in the last few years and now it’s being used for so many different things. The business applications of artificial intelligence are so beneficial to companies in all industries, but a lot of business owners are slow to adopt them. That might be because they don’t really understand the benefits or that they’re worried about the costs. You shouldn’t let either of those things stop you because artificial intelligence can make your company far more productive and save you a lot of money at the same time. If you’re still on the fence about using artificial intelligence in your business, consider these amazing benefits.
Businesses are always looking for ways to save money, especially when you hit hard times. If you’re really struggling to cover all of your overheads, artificial intelligence could help you to manage your costs. Staff costs are one of the biggest expenses that you have, so if you can find a way to make your employees more productive and maybe get rid of a few people that you can’t afford to keep on, your financial situation will improve massively. You can resolve critical business issues with Ntiva’s IT consulting services because they will be able to help you implement artificial intelligence systems that automate certain areas of your business. If you can use artificial intelligence to handle some of the more menial work that your employees are doing, you free up their time to work on other things and you can consider cutting hours or losing people entirely to save yourself a lot of money.
Improve Customer Service
Customer service should be your number one concern because you’re never going to see growth if you’re not treating your customers well. It doesn’t matter how good your products are or how competitive your prices are, without good customer service, you’re never going to get ahead. The biggest challenge that a lot of businesses face here is manpower. Customers want their queries answered quickly and they want resolutions. That means you need a lot of customer service staff to answer phones and reply to emails and that’s going to cost you a lot in salaries. Even if you do have a well staffed customer service department, customers still won’t get instant replies, but with artificial intelligence, they can. Chatbots are great pieces of software that imitate a human in a live chat. They can’t answer every single query but they can answer a lot of basic questions that people might have. Customer service staff often spend a lot of their time dealing with the same issues over and over, but if you can get a chatbot to handle that instead, your existing customer service staff can focus on finding solutions to the more difficult problems that your customers are having.
Better Hiring Process
Your employees are at the heart of your business and if you don’t have a productive team that shares your vision for the business, you’ll struggle to succeed. Motivating your employees is a big part of that, but it’s also important that you’re hiring the right people in the first place. You don’t want to get stuck with a lazy employee or somebody that isn’t really qualified for the role, so you need to take time and care with your hiring process. However, if an employee leaves and you need to find somebody to fill that spot, you do need to do it fairly quickly, otherwise, overall productivity is going to suffer. So, how are you supposed to carefully select the perfect candidate without taking months to do it? Artificial intelligence can help you here as well. A lot of big companies have already started using software to sift through candidates during the early stages of the hiring process. You can quickly clear out all of the people that aren’t qualified or don’t have the necessary experience without having to go through a huge pile of applications yourself.
There is also a new app called HireVue that you can use to conduct short interviews for you. It will monitor facial expressions and tone of voice etc. and give recommendations about the person’s performance. It’s still a fairly new technology and it’s not a replacement for a proper interview but it can help to speed the process along a bit.
Research into artificial intelligence is moving fast and soon, all businesses will be using it in so many different ways. If you don’t want to get left behind, you should start looking into it now.